You can search on 2 different ways:
- Persons
- Accounts

First of all you need the right information from the player, full name, DOB and SPIN number.
The reason why you need this is to check if you found the correct player. Keep in mind that some players can have the same DOB.

The first way to find a person is by using the Persons option. 
At the top you can search for Name or SPIN. Enter the name and hit Search.



If the Persons is not giving you the correct information then you can use someone his username to search for. Open Accounts​ and search for his Login name to make sure you got the correct person.
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